CUSTOMER SERVICE

At Earth Solutions, we emphasize the “service” in customer service. We deliver solutions and services that exceed expectations. Every effort is made to simplify and streamline the ordering process for our customers. Our friendly and knowledgeable staff is available to answer any questions and to assist you with your orders Monday-Friday, 8:30 a.m. – 5:00 p.m. EST

HOW TO PLACE AN ORDER

Earth Solutions offers a wide range of aromatherapy oils, synergistic blends, accessories and sterling silver jewelry items. Once verified, your account will be activated and you can begin purchasing.

ORDER ONLINE

Secure online ordering. You will automatically be given free freight for orders over $50.

PHONE

404-889-8952

SHIPPING

We ship via USPS daily. Delivery can be expected within 3-5 days of shipping from our facilities. All orders processed within 24-36 hours. Free shipping applies on orders over $250.00. Want to save even more on shipping? Order online for free shipping over $50!

UPS and expedited delivery services are available for an additional charge.  Overnight shipping costs are calculated by weight and destination in your online cart.

PAYMENT TERMS

First time orders are prepaid with a credit card. Mastercard® , VISA® , Discover® and American Express ® are all welcome.

AUTOMATED ELECTRONIC NOTIFICATIONS

Upon providing Earth Solutions with your e-mail address, you are able to receive order receipt acknowledgements, shipping notifications with tracking information and electronic invoices.

RETURN POLICY

We guarantee the quality, purity and potency of our products through their expiration date. Returns must be made within 10 days from receipt and require preauthorization. Any claims of shortage or damage must be made within 7 days of receiving package. Authorized returns must be received within 7 days of authorization. All returns will be credited upon receipt and are subject to a 15% processing fee and cost of shipping.

PRICING

All prices shown in the Earth Solutions catalog and on the website are suggested retail prices.  To view professional pricing online, simply log into your account and select the item you wish to price.  All prices, sizes, and formulations are subject to change without prior notification.