How to Complete a Return
At Earth Solutions, we are committed to your satisfaction with our products. Our return policies for retail and wholesale buyers are designed to provide flexibility and peace of mind.
For Retail Consumers:
- Return Policy for Damaged or Unused Products:
- If you receive a damaged or unused product, please notify us within 10 days of receipt.
- Retail consumers can return these products for a refund or replacement, provided they are in good condition.
- Condition for Returns:
- Products must be returned in good condition. This includes unopened and unused products for retail consumers.
- Please note that retail consumers are not eligible for the 100-day return period offered to wholesale buyers.
For Wholesale Buyers:
- 100-Day Performance Guarantee:
- Wholesale buyers may return products that do not perform as expected within 100 days from the date of purchase.
- A full refund of the purchase price will be provided.
- Original shipping charges are non-refundable, and wholesale buyers are responsible for return shipping charges.
- Notification of Issues:
- Notify us within 10 days of receipt if the shipment is damaged, defective, or incomplete.
- Processing Large Returns:
- Refunds are typically processed within two weeks after receipt of the returned product.
Initiating the Return Process:
To begin the return process, you can:
- Phone: Contact us at 1-404-889-8952 for assistance.
- Email: Send your request to email@example.com, including your customer number, order number, product number(s), quantity, and the reason for the return.
Our team is here to support your needs, answer your questions, and guide you toward the best solutions. We aim to make your experience with Earth Solutions positive and hassle-free.